Refund policy

KRUX Return & Refund Policy

At KRUX, we are committed to delivering products that embody our philosophy: Not a Brand. A Way of Living. Your satisfaction with every purchase is central to our mission. This Return & Refund Policy explains how returns, exchanges, and refunds are handled, and outlines your rights and responsibilities when shopping at krux-culture.com.

1. Eligibility for Returns

We accept returns under two categories:

Manufacturing Defects
- You may request a return, replacement, or repair within 365 days of receipt if your product arrives with a manufacturing defect or a functional issue.
- Examples: broken zippers, defective stitching, faulty hardware, misprinted graphics, or significant material flaws.
Change of Mind (Buyer’s Remorse)
- You may return products within 14 days of receipt if you change your mind.
- Products must be new, unused, in original packaging, with all tags intact.
- Items that appear worn, washed, or altered will not qualify.

2. Exclusions

Returns are not accepted for:

Normal wear and tear.
Minor variations in color, texture, or size.
Misuse, improper care, or accidents.
“Final Sale” or “Limited Edition” items marked as non-returnable.
Purchases outside krux-culture.com

3. Return Process

To initiate a return, email support@krux-culture.com with:

Order number
Full name and email used for purchase
Reason for return (defect or change of mind)
Photos (for defective items)

Our support team will respond within 2–5 business days with instructions.

4. Return Shipping & Refund Options

If the return is due to KRUX’s responsibility (defect, wrong item), KRUX covers return shipping and you receive a full refund or a replacement.
For change-of-mind returns, you choose one of two options:
- Option A – Full refund: you pay the return shipping to our address and receive 100% of the amount paid for the returned item(s) back to your original payment method.
- Option B – Store credit: KRUX pays the return shipping and you receive the full amount as KRUX store credit, valid on any product at krux-culture.com.
Just tell us which option you prefer when you request the return.
Customs duties or import taxes are non-refundable.

5. Refunds

Option A (full refund): issued to your original payment method within 5–14 business days after product inspection.
Option B (store credit): the full amount is added as store credit after product inspection and can be used on any future order.
Partial refunds apply if only part of the order is returned.

6. Exchanges

Exchanges are accepted for defective or incorrect items.
If stock is unavailable, a refund or store credit will be issued.

7. 365-Day Guarantee

Defective products within 365 days may be replaced, repaired, or credited at KRUX’s discretion.
This does not cover damages caused by accidents, misuse, or unauthorized modifications.